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Agent, Lutte Anti-fraude, Centre Visa Risque RBC

Rbc - Montréal, QC
Date de début : Sept 13th RBC's Visa Risk Centre is currently looking for Agents to join our dynamic team. You will be responsible to support the Bank's Client First strategy and deliver a superior client experience by provide quality service to clients by provide quality service and enhancing RBC Financial Group's risk mitigation strategy through the analysis and investigation of potential client fraud transactions, utilizing multiple systems and applications.Working conjointly with our Fraud department in the Eastern Visa Card Centre, you will be responsible for all incoming calls concerning lost and stolen cards, fraud prevention, risk situations, completing security reports and ensuring that cards are blocked to prevent any possibility of fraud losses.We offer:A competitive salary, ideal work setting and opportunities to learn the business- Career development programs- Comprehensive paid training program- Applicable bonuses for evening and weekend shifts- Personal Rewards program (Based on personal and RBC performance)- Array of flexible benefits- Long term investment and retirement savings plan. Requirements:We are seeking talented individuals who have:- Are able to work shifts between 6:00 am to Midnight from Monday to Sunday (7.5 hours/day 37.5 hr/week)- Excellent communication skills and fluency in both English and French- Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach- High level of comfort with Windows-based software and various internal systems- Professional and courteous phone manner- Demonstrated ability to problem-solve by active listening- Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, upbeat energy)- Commitment to delivering a superior client experience- Previous call centre experience preferred but not required Key Accountabilities:As a Fraud Agent, you would be responsible for:- Taking and analyzing customer calls and requests regarding potential client fraud transactions and providing direction and guidance on appropriate course of action- Communication of appropriate course of action to clients in a professional manner- Creation of written correspondence and various tracking reports, and document processing utilizing a variety of system applications.Schedule:Candidates must be committed to maintaining a flexible work schedule based on the demands of the business. Our centre is open 24 hours/day, 7 days/week. We are looking for candidates who are available to work a variety of shifts between 6:00 AM to Midnight from Monday to Sunday.We thank all interested candidates however only those selected for an interview will be contacted.If interested, please apply online at http://track.jobviper.com/ViewJob.aspid=668264-1380-4867 Please submit your application to the requisition # 121983
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